Refund Policy
At Viralbee Technologies Pvt. Ltd., we strive to provide exceptional SaaS-based digital marketing and automation tools. Your satisfaction is important to us. Please review our refund policy carefully.
Free Trial (if applicable)
We may offer a [7/14-day] free trial for select plans. You can explore our services without being charged during the trial period.
If you don’t wish to continue, cancel before the trial ends to avoid billing.
Subscription-Based Services
Monthly Subscriptions
• Non-refundable once the billing cycle starts.
• You may cancel at any time, but we do not offer partial refunds for unused days.
Annual Subscriptions
• Refunds can be requested within 7 days of payment, provided the service has not been extensively used.
• After 7 days, the subscription becomes non-refundable.
Refunds Will Be Issued Only If:
• You are charged by mistake (e.g., duplicate transaction).
• The service is inaccessible due to a verified issue from our end.
• You cancel within the eligible refund period.
• There is a clear technical fault or failure in delivering core services, verified by our support team.
Non-Refundable Situations
• You changed your mind after purchase.
• You did not use the service.
• Dissatisfaction without giving our support team the opportunity to resolve issues.
• Services customized specifically for your business (e.g., tailored campaigns or integrations).
Cancellations
• You can cancel your subscription at any time. Your plan will remain active until the end of the billing cycle.
• No pro-rata refunds will be issued.
How to Request a Refund
Please email us at business@viralbee.co with the following details:
• Your registered email ID
• Transaction details
• Reason for the refund request
Our team will respond within 3–5 business days after evaluating your request.
Note:
Refunds, once approved, will be processed within 5–7 working days to the original payment method.